10 Year National Warranty
& Extended Store Warranties
Several years' back all major companies went to the 10-year
maximum warranty program. The variable, within the warranty
on different products, being prorated and non prorated portions.
Thus, as the consumer moved up the ladder in quality and price
a greater portion was non-prorated. This was done to combat
the misuse of the warranty issue. Unfortunately the industry
is again falling prey to inflated and unrealistic warranties.
The uniform 10 year warranty program by the major brands is
generally still in effect but it's intended purpose is being
eroded. Some of the larger mattress "sleep shop" chains,
(not to be confused with manufacturers), are adding their own
additional 5 year warranty to the manufacturers warranty in
an attempt to gain an advantage in the competitive mattress
market. This sales strategy is also being mirrored by many new
upstart sleep shops.
60
Day Trial and Return Policy
We have a 60 day layer switch out policy on latex mattresses
. This means you may return any one of the layers in your mattress
in exchange for a layer of different firmness. We pay shipping
of new layer to you, and you pay shipping back. Shipping is
approximately $25 depending on location. To make sure you are
not inconvenienced in any way, the process is as follows: notify
us of the desired firmness, we ship new layer to you, and you
return switch out layer to us in the same box. Subsequent layer
replacement would be at current price of 2.8" layer, plus
shipping.
We have a 60 day return policy
with 15% restocking plus shipping and handling.
